Our friendly team is available Monday to Thursday from 8am to 5pm ET and Friday 8am to 3:45pm ET. We answer customer requests via email and chat. 

We try to get to all waiting emails as fast as possible, but please only send one email. If you send multiple emails it moves you to the top of the list as new, and we answer oldest emails first. It also creates extra tickets, which can cause delays.

You can fill out the support ticket by clicking the back arrow on the knowledge base. This is the best way to submit a request for help.