Frequently Asked Questions

What is That Daily Deal, and why should I care?

That Daily Deal is not really a thing so much as an opportunity. An opportunity to get something, whether completely amazing and awesome or normal and mundane, for a ridiculously great deal. Why should you care? Well, you don't have to unless you like to save money. But hey, some people actually enjoy spending too much. If that's the case, then we may not be the place for you. 

Who is this Jammin' Butter character?

Jammin' Butter is the company that owns and operates That Daily Deal, 13Deals, Locobuy, Hobo Ninja, Sir Macho, and 7 Deadly Deals. If we were The Brady Bunch, they would be the Carol and Mike Brady of our lovely little unit. When you deal with That Daily Deal, you are basically dealing with an overly attractive, musically talented, technicolor family. 

OK, I bought something. When will it get here?

Unless otherwise stated, all orders typically ship within 10 business days of purchase. Once your order has left our facility, it is in the hands of Newgistics. They then deliver to USPS and that's who makes the final delivery to you. If you need to receive an order by a certain date, please feel free to give us a call and we will do our very best to get the order to you by the date that it is needed. Please feel free to view our shipping policy in full here.

Why can't I ship my order to FancyPants, Hawaii or an APO address?

At this time, we are only able to ship to the contiguous USA, not including APO addresses. This is due to the unfortunate-yet-ever-increasing cost of postage and customs processes, which would effectively kill the deal. You aren't a murderer, are you? 

I received my order, and there is an issue. What do I do (is there a return policy)?

Well, that depends on the issue. If you just don't like the item (unlikely, but we can ponder)...well...we take a tough love stance. By purchasing the item, you have deprived someone else of an awesome deal, and therefore have left no room for the ugly beast of buyer's remorse. We suggest selling it on ebay or craigslist for a profit, or perhaps giving it to someone as a thoughtful gift. If your item was received broken, non-functioning, or damaged in some way that renders it useless (yet again, unlikely, but since we are already traveling down a hypothetical path), then please contact us here within 7 days of delivery. Please note that this time frame stands for any issues with any order whatsoever. Once the 7 days from delivery have passed, we unfortunately will be unable to assist you further (all good things must come to an end). 

Do you offer a warranty?

Nope. Unfortunately, this would also be another untimely death of an amazing bargain. If your item has went bunk after the 7 day time from post delivery, then we suggest contacting the manufacturer or celebrating your totally cool new paper weight. 

I would like to talk to you lovely and charming folks. How can I do so?

Well, you know what they say about flattery getting you everywhere. Because you asked so nicely, we will make it simple for you. Don't hesitate to drop us an email to support@thatdailydeal.com.

I have a question, comment, or need info that I just can't seem to find within your very well written FAQ/info areas. What do I do?

Just give us a heads up. You can do that by sending us an email to support@thatdailydeal.com. We live to serve you (...sorta). 

How do I get points

Your points are derived from the items you purchase. Each item has a designated amount of points per unit. 

How soon will my points show up after I make a purchase?

As soon as the tracking number is posted, the points will automatically added to your current total. 

Can I transfer my points to another account or friend's account?

No, the points are non-transferrable and are voided if your account is deleted, or inactive.

I want to use my points for coupon codes. How does that work?

Once you redeem your points for a coupon code, your site will refresh with the automatically generated code in your redemption activity section. Your coupon code is ready to use.

Your coupon code can be used only on www.13deals.com. Please note that your code can not be applied to taxes and shipping, and the entire amount must be used in a single purchase or any left over amount will be forfeited. Coupon codes cannot be combined. 

What if I make a mistake and ordered an award that I didn't want?

Unfortunately, we cannot reverse the redemption. 

I've been a member of That Daily Deal for a long time. Do I get points for all the old orders I've made?

Unfortunately, no. We just started this program as of 10/25/2016 and points are only accumulated for orders posted thereafter. 

***Please note we have the right to cancel ANY order at ANY time for various reasons, especially ones that concern unexpected stock unavailability of an item you have purchased, or if unreasonable requests were not able to be met, and lastly, calling or writing a support ticket berating or demeaning our Customer Service Team while their only goal is to provide solutions to your issues and requests. We also reserve the right to close accounts of customers who continuously abuse our return policy, coupon codes, and other promotions. Thank you in advance for your understanding. We are a very friendly, solutions-focused Customer Service Team and are here to serve you.

Well, folks. It's been real, it's been fun, heck, it's been real fun, but we have people to meet and deals to beat. Until next time...